Refund policy

At Rosaara Boutique, your satisfaction is our priority. We strive to ensure that every order meets our quality standards. If, for any reason, you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Return Eligibility

We offer a 7-day return policy, which means you have 7 days from the date of receiving your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • The item must be returned along with the original invoice or proof of purchase.
  • Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Returns requested after the 7-day return period may not be accepted.

How to Request a Return

To initiate a return, please contact us at drosa.devi@gmail.com with the following details:

  • Order Number
  • Customer Name
  • Reason for Return
  • Photos or videos (if applicable)

Once your request is approved, we will provide return instructions and, if applicable, a return shipping label.

Return Address:

Rosaara Boutique
2/18, Gangai Nagar,
2nd Main Road,
Velachery, Chennai – 600042,
Tamil Nadu, India.

Please note that items returned without first requesting and receiving return approval will not be accepted.

Damaged, Defective or Incorrect Items

We request all customers to record a clear, uninterrupted video while opening the parcel. This video is mandatory for claims related to damaged, defective, missing, or incorrect products.

Please inspect your order immediately upon delivery. If you receive a damaged product, defective item, incorrect product, or if any item is missing, contact us within 48 hours of delivery at drosa.devi@gmail.com.

Please include:

  • Order Number
  • Parcel opening video
  • Clear photos of the product and packaging
  • Brief description of the issue

Our team will review your request and provide the appropriate resolution as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been worn, washed, altered, or used.
  • Items without original tags or original packaging.
  • Products damaged after delivery due to customer handling.
  • Gift cards, promotional items, or products marked as Final Sale, if applicable.

Return Shipping

If the return is approved because of a damaged, defective, or incorrect product, we will guide you through the return process.

For returns requested for reasons other than product defects or shipping errors, return shipping charges may be the responsibility of the customer unless otherwise stated.

We recommend using a trackable shipping service, as Rosaara Boutique is not responsible for returns lost during transit.

Refund Process

Once we receive your returned item, it will undergo a quality inspection. After the inspection is completed, we will notify you whether your refund has been approved.

If approved, the refund will be credited to your original payment method within 10 business days. Please note that banks and payment providers may require additional time to process and reflect the refund in your account.

Delayed Refunds

If more than 15 business days have passed since your refund was approved and you have not received the amount, please contact us.

Phone: +91 99526 39807
Email: drosa.devi@gmail.com

Our customer support team will be happy to assist you.

Need Help?

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

Email: drosa.devi@gmail.com
Phone: +91 99526 39807

We appreciate your trust in Rosaara Boutique and are committed to ensuring a smooth and hassle-free shopping experience.